Refund policy

Returns

A) Missing items/damages

If your order arrives with damaged or missing items, please notify us immediately at support@blisspremier.com.

In case of damaged items, our team may request photos of damaged items and request you to return back the damaged items to us to improve on customer experience. You are required to submit the photos requested and we will assess the damage.

If you are located within West Malaysia and provided we have granted you approval, we will arrange to pick-up the damaged items and send replacement items to you free of charge. Please note that the pick-up time of damaged items is solely at Bliss Premier’s discretion and arrangement.

Kindly take note that in case of a return, you are required to keep the box and plastic packaging as they are needed to ensure the items are not dirty or damage during transit.

In case of a missing item, we will perform a crosscheck and investigate with the respective courier service and once confirmed, we will send out replacement items to you free of charge.

 

B) Cancellations

You are unable to do cancellation once an order is placed and an order confirmation email is sent out. You must immediately write to us or contact us at  support@blisspremier.com. All cancellation requests will be subject to approval depending on the status of the order.

Once the order is sent out from our factory, you are not eligible to cancel your order.

All cancellations if approved are subject to a small amount of processing fee plus a 3% bank transaction charge of your total amount paid/total order value.

 

C) Refused delivery and return

Refused and/or returned items at the doorstep are subject to a 30% restocking fee and you are held responsible for the return shipping costs.

All refused and/or returned items must be returned with original plastic packaging and/or box so the items are not damaged or dirty during transit.

Items that are refused and/or returned must be returned using the tracked shipping method of the same courier service that Bliss Premier used to deliver you the order. If it’s returned without a tracking number, then it is not eligible for a refund. You are also responsible to inform us via email to support@blisspremier.com on the return tracking number. (Not necessary)

We will assess the refused and returned items and once a refund is approved, a credit will be made to the original payment method. A confirmation email will be sent out once the refund is processed. Kindly note that refund will be minus 30% (we may charge) restocking fee and cost of shipping back. The funds should reflect on the balance of your original payment method between 3-10 business days depending on the financial institution. If you have not received your refund after 10 business days, we encourage contacting your financial institution for further information.

 

D) Other enquiries

If you have other enquiries or require additional support, please contact us at support@blisspremier.com.