Our delivery partners are Lalamove and Gdex and typically, we ship orders to customers located in within Klang Valley and West Malaysia using them. Order processing and verification typically takes 2-3 business days depending on demand levels and product shortages.
The expected time of arrival is 3-5 business days for Klang Valley and 5-10 business days for West Malaysia depending on courier service schedule and workflow. The delivery time frame may be longer during peak sales seasons such as and not limited to Hari Raya, Christmas, Chinese New Year, and more due to the high demand received by our third-party delivery partner. We will try our best to deliver within our normal delivery time frame, however, as the deliveries are made by a third-party delivery partner, we do not guarantee that it will be met always as it depends solely on third party delivery partners. In such instance, you may reach out to us and we're happy to help.
You will always receive an email or sms once your order is processed/shipped.
For delivery by lalamove, the assigned driver will give you a call before they depart/arrive and you may get a tracking number. However, this is totally out of Bliss Premier's control as it's solely handled by third party delivery partner, lalamove.
For orders deliver by Gdex, you will get a tracking number.
A) Mattress Limited Warranty
Once an order is placed, we cannot add, remove, or change any items/addresses in the order.
B) Incorrect Addresses
In the event that a delivery address is submitted incorrectly when an order is placed, Bliss Premier assumes no responsibility and cannot ship out a replacement package or refund these orders.
If you realized that you submitted an incorrect address at the time of your order, please email or contact us at email@example.com or through our 'Contact Us' page to notify us immediately. We can only try to correct the address if the order has not been shipped out yet.