Terms and Conditions


This website, www.blisspremiermattress.com is operated by Bliss Premier Sdn. Bhd. (1237224-A) (the “Company”), a Limited Company registered in Malaysia. Throughout the site, the terms “Bliss Premier”, “we”, “us” and “our” refer to the Company. Bliss Premier Sdn. Bhd. offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/or initiating a purchase, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the site or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

When you use www.blisspremiermattress.com or you send an email to Bliss Premier at support@blisspremiermattress.com, you are communicating with us electronically and therefore consent to receiving communications from us electronically. We will be communicating with you by email or by posting notices on the website and/or social media channels and/or text messages/WhatsApp. You agree that all agreements, notices, disclosures and other communication that Bliss Premier provides to you electronically satisfy any legal requirement that such communication be in writing.

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.



We have adopted a privacy policy that you should read in order to fully understand how we collect and use your information.


A) Online store terms

By agreeing to these Terms of Service, you certify that you are 18 years of age or older. If you are below 18 years old, you are using our website and/or purchasing the products as necessities. You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction including but not limited to copyright laws. You must not transmit virus, trojan, worm, logic bomb or post any other material which is malicious, technologically harmful, in breach of confidence or in any way offensive or obscene; hack into any aspect of the Service; corrupt data; cause annoyance to other users; infringe upon the rights of any other person's proprietary rights; send any unsolicited advertising or promotional material, commonly known as "spam"; or attempt to affect the performance or functionality of any computer facilities of or accessed through this website. A breach or violation of the Terms will result in an immediate termination of your Services and we may report to relevant authorities.


B) General conditions

These Terms and Conditions and any separate agreements where we provide you products or Services shall be governed by and construed in accordance with the laws of Malaysia. These Terms and Conditions constitute the entire agreement between Bliss Premier and you with respect to your use of this website and your purchase of our products. We will not be liable for any delay in performing any of our obligations under these Terms and Conditions if such delay is caused by circumstances beyond our reasonable control. If we do not exercise or enforce any right or provision under these Terms and Conditions, it will not constitute a waiver of such right or provision. Any waiver of any provision under these Terms and Conditions will only be effective if it is in writing and signed by us. We reserve the right to refuse service to anyone for any reason at any time.

You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.


C) Accuracy, completeness and updates of information

We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more updated sources of information. Any reliance on the material on this site is at your own risk.

This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.


D) Products

Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.

We have made every effort to display as accurately as possible the colors and images of our products that appear in our website. We cannot guarantee that your computer monitor's display of any color will be accurate.

We reserve the right, but are not obligated, to limit the sales of our products or services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited. If we are aware that a particular product is out of stock, we will make an announcement in our website but we are under no obligation to do so. We reserve the right to notify you that products for which you placed orders have become unavailable. In the event that you order a product from the website and we later inform you that we no longer stock the product you had originally ordered: (a) we will not charge you for the product that we have not supplied to you; (b) we will contact you to discuss whether we are able to provide you with a substitute product; and (c) except as required by law, we will not be liable to you for any resulting loss.

We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.


E) Changes to products’ prices and service

Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time. We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.


F) Orders and payments

Products displayed on the website do not constitute an offer to sell. It is an invitation to treat only. Orders placed by you are offers to purchase particular products under these Terms at the price specified. To the extent permitted by law, we reserve the right to accept or reject orders placed by you for any reason (or no reason), including without limitation the unavailability of any product, limitations on quantities available for purchase, an error in the price or product description, problems identified by our credit department, or an error in your order. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors. You must review your order carefully before placing it. Once an order is confirmed, you are UNABLE to cancel it. If you have any problems with your order, you must write to us immediately via email at support@blisspremiermattress.com or contact us immediately via the contact form on the website.

The prices of products are shown in Malaysian Ringgit. All payments must be received in full prior to dispatch. Payment options for products you wish to purchase will be provided at the point of purchase, which are subject to change without notice. If your payment is not received by us or is declined by your bank or credit card issuer, we cannot and will not hold or reserve the product for you. In such circumstances, we do not guarantee that the product will be available should you try to reorder again.

If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted. All direct payment gateways adhere to the standards set by PCI-DSS, as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers. For more insight, you may also want to read Shopify’s Terms of Service or Privacy Statement.


G) Deliveries, pick-ups and self-collections

Subject to these Terms, we will supply the products shown on your order confirmation. When an order is placed, it will be delivered to the address designated by you as long as that delivery address is compliant with the delivery restrictions contained on this website. Upon your order being ready for delivery, Bliss Premier may email or SMS/WhatsApp to you a tracking number. We will use our reasonable endeavours to meet our stated timeframes for delivery/pick-up. However, many factors (some of which are beyond our control) can affect these timeframes and we cannot guarantee that they will always be met. We reserve the right to amend our stated timeframes without notice to you.

In purchasing a product you agree to accept delivery of the product. If you are not able to accept delivery/pick-up you must advise Bliss Premier before delivery/pick-up is attempted. Any and all failed delivery/pick-up attempts made by the delivery team on our delivery schedule will be charged to the purchaser at full price. We will make reasonable attempts to contact you before delivery to ensure you are able to accept the product, but we are not obligated to do so.

At the moment, we ONLY ship to West Malaysia.

Delivery date and time is subject to our third-party delivery partner's schedule and cannot be scheduled in advance. However, we are happy to assist if you contact us with a minimum of 5 business days of advance notice but only on a case-to-case basis and we do not guarantee that it will be met. The delivery time frame may be longer during peak sales seasons such as and not limited to Hari Raya, Christmas, Chinese New Year, and more due to the high demand received by our third-party delivery partner. We will try our best to deliver within our normal delivery time frame, however, as the deliveries are made by a third-party delivery partner, we do not take any responsibility for any late delivery cases during high sales seasons.

Any additional costs to Bliss Premier such as and not limited to on-demand delivery on a specific time and date will be charged to the customers. 

If you are not able to accept delivery, you must advise us before a delivery is attempted. If the delivery is scheduled and you are not at home during the determined time, we reserve the right to charge RM150 as compensation fee if the mattress will be returned.

The availabilities of delivery date and time are entirely subject to scheduling by our third-party delivery partner, and not Bliss Premier. Our third-party delivery partner will usually contact customers after their purchase to arrange the delivery but this is wholly subject to them, and not Bliss Premier.

If you wish to do self-collection, you may contact us directly at support@blisspremiermattress.com. For all self-collection customers, full payment must be made to our bank account and customers must send us the receipt of payment made. We will arrange and inform customers to self-collect when payment clear and product is ready.


H) Promotions and promo codes

From time to time, Bliss Premier may offer promo codes which may apply to any, or certain specified purchases made through our website. We are strictly not obligated to inform you of any upcoming promotions or promo code beyond the current or existing promotion or promo codes. Every promotion and promo code will be subject to specific terms & conditions specified at the time the promo code is issued (including and not limited to the duration of the promotions or promo code's validity) in addition to those mentioned in these Terms.

If you have made a purchase on our website before a promotion is announced, Bliss Premier is not liable to extend the same promotion to you in the interest of fairness to our other customers. If you have made a purchase on our website after the end of the promotion period, we are not liable to give further extension or give special discounts unless Bliss Premier decide to extend the promotion further. We have several ways of notifying the public of our promotions or promo code. We may send you the details via email (if you have signed up for our marketing emails, or we may advertise the promotion or promo code on our website via a banner or pop-up message, or we may announce it on our social media channels, or we may advertise the promotion or promo code in any or all of our official partner showrooms that are listed on our website.

We have the right to refuse you the use of any promotion or promo code once it is expired or fully redeemed. Depending on the promotion or promo code, a promo code may only be redeemed once for each customer. These codes may not be used in conjunction with any other discounts. Only one promotion/voucher/promo code may be used per order.


I) Accuracy of account and billing information

You agree to provide current, complete and accurate account and billing information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you if needed.


J) Optional tools and third-party links

We may provide you with access to third-party tools over which we neither monitor nor have any control nor input. You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools. Any use of optional tools by you offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s). We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service. Certain content, products and services available via our Service may include materials from third-parties. Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.

We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products or services should be directed to the third-party.


K) Feedback, comments and other submissions
With or without our requests, if you send certain submissions (for example contest entries), suggestions, creative ideas, proposals, plans, comments or other materials, whether online, by email, by SMS/Whatsapp, by postal mail, or otherwise (collectively, Comments), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium. We are and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments. We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libellous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms.

You agree that your Comments will not violate any right of any third-party, including copyright, trade mark, privacy, personality or other personal or proprietary right. You further agree that your Comments will not contain libellous, unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy.

You may link to our web homepage, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists. You must not establish a link from any website that is not owned by you. This website must not be framed on any other site, nor may you create a link to any part of this website other than the home page. We reserve the right to withdraw linking permission without notice.


L) Errors, omissions and inaccuracies
Occasionally, there may be information on our site or in the Service that contains typographical errors, omissions and some inaccuracies that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct those errors, inaccuracies, and omissions and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice including after you have placed order.

We are not obligated to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.


M) Prohibited uses
In addition to the prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.


N) Disclaimer of warranties; limitation of liability
We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free. We do not warrant that the results obtained from the use of the service will be accurate or reliable. You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you. You expressly agree that your use of, or inability to use, the service is at your sole risk.

You understand and acknowledge that any reliance on any opinions, advice, statements, articles or other information shall be at your sole risk. We reserves the right to correct any errors or omissions in any portion of this website. The service and all products and services delivered to you are (except as expressly stated by us) provided 'as is' and 'as available' for you. You understand and agree that Bliss Premier will not be responsible for inaccuracies or errors caused by incorrect information supplied by our manufacturers or suppliers changing product specifications without notice to us. You agree to make your own enquiries to verify information provided and to assess the suitability of products before you order products.

In no case shall Bliss Premier, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. In case of some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.


O) Indemnity

To the extent permitted by law, you will at all times indemnify, and keep indemnified, us and our directors, officers, employees and agents from and against any loss (including reasonable legal costs and expenses) or liability incurred or suffered by you or by us arising from any claim, demand, suit, action or proceeding by any person against you or us where such loss or liability arose out of, in connection with or in respect of your conduct or breach of these Terms.


P) Copyrights

The intellectual property rights in all software and content made available to you on or through this Website remains the property of Bliss Premier or its licensors and are protected by trade mark, copyright laws and treaties. All such rights are reserved by Bliss Premier and its licensors.

Images of people, products and places on this website are either property of Bliss Premier or our licensor. Unless explicitly permitted by our company in advance, all contents included on this website including graphics, logo, text, design, photographs, video clips, button icons, digital brochures, images, illustrations are the property of Bliss Premier or its licensor, partners or affiliates and are protected by Malaysian and International copyright laws. You may store, print or use it solely for personal, non-commercial use only. You shall not reproduce, manipulate, distribute or otherwise publish in any format any of the contents available on this website or copies of content supplied to you nor may you use any such contents for any commercial use or make any use of the site for the benefit of other business. Any unauthorised use of any content or materials on this site is strictly prohibited and may violate copyright and trademark laws, and/or the laws of privacy, publicity and/or communications regulations and statutes. We reserve the right to refuse service, terminate accounts, and/or cancel orders in its discretion, including, without limitation if we believe that customer conduct violates applicable laws or is harmful to our interests. You may not reproduce, distribute, display, sell, lease, transmit, create derivative works from, translate, modify, reverse-engineer, disassemble, decompile, or otherwise exploit this site or any portion of it unless expressly permitted by our company in writing.

BLISS PREMIER and Bliss are trademarks belonging to Bliss Premier Sdn. Bhd. and you are not permitted to use them in any way. You further agree not to use these marks whether in colour or not unless expressly permitted by our company in writing.


Q) Title and risks

We retain ownership of products you order until payment is received in full. Risk (including but not limited to risk of loss or damage) and title for products purchased from this website pass to you upon delivery of the items to you.


R) Law

Any dispute or claim relating in any way to your use of Bliss Premier services or to any product sold by Bliss Premier through its website or different channels will be resolved by arbitration, rather than in court. Bliss Premier an­d you agree that any dispute resolution proceedings will be conducted only on an individual basis and not in a class, consolidated or representative action. Any ambiguities in the interpretation of these Terms and Conditions shall not be construed against the drafting party. If any provision of these Terms and Conditions are determined to be unlawful, void or unenforceable, such provision shall be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed severed from these Terms and Conditions, such determination shall not affect the validity and enforceability of any other remaining provisions.